Terms and conditions

 

The terms and conditions included in this page apply to the use of the website and any products ordered from this website and the company. It is understood that the users and customers have read and accepted these terms and conditions before purchasing their products.

 

All of our products match their descriptions and measurements to the utmost accuracy however, as our products are all handmade, there may be fractional variations that cannot be held against the company. There may also be a slight variation in colour due to different screens displaying slightly different colours. Our made to order products will be sent up to two weeks after the order has been made. Delivery time does not include production time. KCM holds no liability for the product once the order has been dispatched.

 

Made to order products can be cancelled and refunded up to 48 hours after order. After 48 hours this is not possible and production and dispatch of product will take place.

 

We hold the right to alter prices of products at any time and in correlation with VAT increases, production cost increases and labour cost increases.

 

Orders made through the website can be paid for by card or PayPal and are secure - no card/PayPal details will ever be kept on record. Orders can also be made over the phone using card payment by phoning 07951415272 or 07530361538.

 

Returns will be accepted 14 days after dispatch as long as the product is intact and tags are kept on. It is recommended to send products via recorded delivery. Contact us to notify us the product is being returned. Money will be refunded once returned order has been received in proper condition. Unfortunately we will be unable to refund postage of products.